We're operating as normal and are only experiencing minor production delays at the moment. However, it might take your national mail service a little longer to deliver your parcel - keep that in mind.
Where is my Order?
It normally takes 2-5 business days for personalized orders to be hand-made. When your item is dispatched, we will send you another email with your tracking information. You should receive a tracking number and a link to the website where you can track your parcel.
We are aware that tracking isn't always available after it's emailed to you. Please allow 24 hours for it to be updated on the carriers website. If you need help, give us a shout on email.
Although its rare, occasionally we do have to remake orders that are found to have defects (such as glass bubbles or coating overrun) before they are shipped. When this happens, our Quality Control Team will immediately return the order to the production floor to be remade. This might cause a delay in an order being dispatched.
Something is missing from my order
If you ordered more than one product, it’s likely that they will arrive separately as our products are shipped as they are made. You should receive tracking for each parcel as it is dispatched, so please be on the lookout for the tracking on your missing item. If you’re still unsure about the whereabouts of your missing item, shoot us an email.
What's your return/exchange policy?
For Personalized Products:
As this product is made especially for you, we can’t offer a refund like we do on our non-personalized products. However, please get in touch with us within 30 days of delivery if you are unhappy with your item and we’ll do everything we can to make things right. Visit our Refund Policy page for more info on restocking fees.
Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement. Please ensure that your product is returned to us in its original packaging. We can’t accept unwanted products after 30 days. Always use a tracked service and send us the tracking info.
Cost of returns:
You will need to cover the cost of the return. Please try to send your return via a tracked service as we can’t be held responsible for your return going missing in action.
Can I cancel my order?
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to firstname.lastname@example.org, and we’ll try our best to get your order cancelled for you. Visit our Refund Policy page for more info on restocking fees on cancellations.
If we’re lucky enough to cancel that in time, we’ll process your refund right away.
Where do I send my return?
Please contact our support team via email for the correct return address.
What company is used for shipping orders?
Orders are shipped from our warehouse in via USPS for domestic shipping, and UPS and the local national mail courier for International Shipments. You can track your order on our website for the most accurate information.
Current law requires us to collect sales or other applicable taxes based on the order’s “shipped to” address. Resting Angels follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate, and is labeled accordingly.