Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We will accept and refund money for mistakes caused by us during production such as misspellings or omissions. We will NOT accept refunds as a result of mistakes caused by the buyer when entering information, or as a result of faulty pictures provided by the buyer during purchase. We use the text information and photos provided by the buyer 'as-is' to produce the product.
We do not accept returns for refund or exchange, except for items damaged in transit or items with mistakes caused by production. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at Support@restingangels.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item minus any restocking fees for personalized products. Personalized products cannot be returned for full refund since they cannot be resold. A mandatory $26 restocking fee is automatically applied to any personalized returned item (i.e $26 per item). The buyer is responsible for all shipping and tracking costs to return the item.
Orders can ONLY be cancelled for full refund before they have been sent to production (usually within 24 hours of placing an order). After an order has been sent to production, we cannot issue full refund for any cancellations. A restocking fee of $17 per item will be assessed on all orders cancelled after they have been sent to production (usually within 24 hours of placing an order). Once an order has been produced and/or dispatched, all cancellations automatically incur a restocking fee of $24 per item that is cancelled. There are no exceptions to these rules.
Lost or Stolen Packages
Resting Angels is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Resting Angels will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at Support@restingangels.com
To return your product, you should mail your product to the address provided when you contact us with your concern.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. This guarantees we will receive your returned item.